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Mallorca Emergency Number: 112 and Other Official Numbers

Mallorca Emergency Number: 112 and Other Official Numbers

Call 112. It is the single emergency number for Mallorca and the whole Balearic Islands: free, 24 hours a day, and it dispatches and coordinates ambulance, fire and police for you. Below are the other official numbers, what location details the operator needs, and what to do after a cycling crash.

Confirmed · 25 Jul 2026

SEIB 112 — the emergency number for the Balearic Islands

Call this first

112 · Call now

Any emergency: a crash with injuries, someone in danger, a fire, a crime in progress. One call reaches ambulance, fire and police — 112 decides who to send and coordinates them, so you do not have to choose.

Free · 24 hours · 365 days

What to tell the 112 operator

Say where you are first — it is the one thing the operator cannot work out without you. Give the road number (MA-10, MA-2141), the nearest kilometre marker if one is in sight, the direction you were riding, and the nearest town, climb or café. Then say what happened, how many people are hurt and whether anyone is unconscious or not breathing normally, and any immediate hazard: a blind bend, a bike lying in the traffic lane, spilled fuel. Give a callback number, answer the operator’s questions, and do not hang up until you are told to. Call again if the situation changes. This checklist is general practice compiled from Spanish 112 services — it is not an official Balearic instruction, and the operator’s own questions always take priority over it.

Other official contacts, and when they differ from 112

112 reaches every service below, so dial another number only for the reason listed against it. One gap worth knowing: Guardia Civil de Tráfico, the force that patrols the interurban MA-roads, publishes no separate emergency number — you reach it through 062 or 112. Only numbers we could confirm on an official Balearic, IB-Salut or Guardia Civil page appear here. Numbers that circulate on travel blogs but that we could not verify against an official source are deliberately left out.

Official emergency and health contacts for Mallorca, with the number, the service behind it and when to use it
Number	Service	When to use it
900 112 100	112 access line for deaf and hearing-impaired callers	The number the Balearic 112 service publishes for deaf and hearing-impaired callers. The same emergency service sits behind it. Use instead of 112 only when you cannot use a voice call. Official source
061	SAMU 061 — Balearic medical emergencies (IB-Salut)	The medical emergency service of IB-Salut. 112 already sends an ambulance when one is needed, so this is the direct line, not a faster one. Use instead of 112 only when you already know you need the medical service and not police or fire. Official source
062	Guardia Civil 24 hours · 365 days	The Guardia Civil’s own number. Use it for a road incident on the interurban MA-roads where nobody is in danger — an aggressive overtake, a hit-and-run, a stolen bike — or to ask how to file a report. Guardia Civil de Tráfico has no separate public emergency number: 062 or 112 is the route. Use instead of 112 only when nobody is hurt or in danger and you need the police. Official source
971 220 000	INFOSALUT CONNECTA (IB-Salut) — non-emergency health line Mon–Sat 07:00–21:00 · Sun and public holidays 08:00–21:00	Appointments, health cards, certificates and repeat prescriptions for chronic medication. It is not a medical-advice line: it refers anything urgent to a primary-care centre (PAC) or to 061. Official source

900 112 100112 access line for deaf and hearing-impaired callersUse instead of 112 only when you cannot use a voice call.
061SAMU 061 — Balearic medical emergencies (IB-Salut)Use instead of 112 only when you already know you need the medical service and not police or fire.
062Guardia CivilUse instead of 112 only when nobody is hurt or in danger and you need the police.24 hours · 365 days
971 220 000INFOSALUT CONNECTA (IB-Salut) — non-emergency health lineMon–Sat 07:00–21:00 · Sun and public holidays 08:00–21:00

After a cycling crash

Make the scene safe first. If you are not hurt, get yourself and your bike off the carriageway, send one rider far enough back up the road to warn drivers early — beyond a bend or a crest — and set every rear light you have to flashing. Then call 112 and do what the operator tells you. This page gives no first-aid or casualty-handling instructions, and that is deliberate: the 112 operator is trained to talk you through that in real time, and their instructions override anything written here. Once everyone is safe, photograph the scene and the damage, take the other party’s details, and ask the Guardia Civil on 062 how to file a report — your insurer will want one.

No kilometre marker in sight? Other ways to give your position

If no kilometre marker is in sight, describe the last junction, village sign, tunnel or named climb you passed and how long ago. Your phone's map app can show your GPS coordinates: read the two numbers out slowly if the operator asks for them. You do not need what3words or any other app — the road number, the direction you were riding and a landmark are what the operator works with. If you are riding in a group, one person stays on the phone while another checks the injured rider and a third warns traffic.

Main public hospitals by area

Mallorca's large public (IB-Salut) hospitals are Son Espases and Son Llàtzer in Palma, the Hospital de Manacor in the east and the Hospital Comarcal d'Inca in the centre of the island. All four appear on our emergency map. Do not try to choose one yourself after a crash: the 112 or SAMU 061 coordinator decides where an ambulance takes a casualty, according to the injury and not only the distance. If you are mobile and it is not an emergency, the nearest primary-care centre (PAC) or one of these hospitals' A&E departments is the right place; private clinics on the island bill you or your insurer directly.

EHIC, GHIC and travel insurance

Visitors from the EU, EEA or Switzerland with a European Health Insurance Card (EHIC), and UK residents with a GHIC, can use the Spanish public health system for medically necessary care on the same terms as local residents. Carry the card (or a photo of it) and your ID on every ride. The card is not travel insurance: it does not cover private clinics, repatriation or your bike. Check before you travel that your travel or cycling insurance covers road cycling and, if you enter one, organised events — our insurance guide explains what to look for.

Language help: handing over a location

SEIB 112 states that its operators answer in Catalan, Spanish, English and German, "among other languages" — those four are the ones you can count on. English is one of them, so open in English and wait for the answer. If you would rather have Spanish ready, these lines are enough to hand over a location: "Soy ciclista" (I am a cyclist) · "Ha habido un accidente" (there has been an accident) · "Estoy en la carretera MA-diez, kilómetro doce" (I am on the MA-10 road, kilometre 12) · "Cerca de Sóller" (near Sóller) · "Somos dos personas" (there are two of us) · "Necesitamos ayuda" (we need help). Say the road number digit by digit — "MA diez" carries better than "MA ten".

Questions cyclists ask

Does 112 work on a foreign SIM, without residency, or on a locked phone?

Yes. The official Balearic 112 service states that calls can be made from a locked phone, without an active SIM card, and when your own provider has no coverage. Residency is irrelevant and the call is free. One limitation we cannot confirm: we found no official source saying what happens where no mobile network at all reaches, which does occur in parts of the Serra de Tramuntana. Treat that as an unknown rather than a guarantee, and agree a check-in plan before a remote ride.

What location information should I give?

Road number first (MA-10, MA-2141), then the nearest kilometre marker, the direction you were riding, and the nearest town, climb or café. Add how many people are involved and any immediate hazard. Give a callback number, answer the operator’s questions and stay on the line until you are told to hang up. This is general practice compiled from Spanish 112 services, not an official Balearic instruction.

My bike broke and nobody is hurt — should I call 112?

No. A snapped chain, a shredded tyre or a bent derailleur is not an emergency, and 112 is not a roadside-assistance service. Use the bike-repair listings on this site to find the nearest workshop, or call the mechanic your rental shop or hotel works with. Keep 112 for situations where someone is hurt or in danger.

How do I report a driver or file a police report?

On the interurban MA-roads the Guardia Civil is the force to contact, on 062. Guardia Civil de Tráfico has no separate public emergency number, so 062 or 112 is the route. If anyone is hurt or still in danger, call 112 first and deal with the report afterwards. Ask the officers directly how to file it and what documents they need: the procedure varies by case and we do not publish a procedure we cannot source.

Which hospital will I be taken to after a crash?

The 112 or SAMU 061 coordinator decides, according to the injury and where you are, so do not ask the ambulance to go elsewhere. Mallorca's large public hospitals are Son Espases and Son Llàtzer in Palma, the Hospital de Manacor and the Hospital Comarcal d'Inca; private clinics bill you or your insurer directly.

Do I need an EHIC or GHIC card, and do I pay?

With a valid EHIC (EU, EEA, Switzerland) or UK GHIC you can use the Spanish public health system for medically necessary care on the same terms as residents. Carry it with your ID. It does not cover private clinics, repatriation or your bike, so travel insurance that includes road cycling is still worth having.

Do I need what3words or an app to give my location?

No. The operator works with the road number, the nearest kilometre marker, your direction of travel and a landmark. If there is no marker in sight, your phone's map app shows GPS coordinates you can read out if asked.

When was this page last reviewed?

Every number here was re-checked against its official source on 25 July 2026: the SEIB 112 portal of the Govern de les Illes Balears, IB-Salut for SAMU 061 and INFOSALUT CONNECTA, and the Guardia Civil citizen-information page. Numbers we could not confirm on an official page are not published here, even where travel sites list them. The full source list is at the foot of this page.